FAQs

 

How do we pay?    Please use your order number RCxxxxxxx as a reference.

Orders can be paid for by:

BACs directly to our UK bank account (Please contact us for details)

Cheque, made payable to: Firefly Illuminations Limited and sent to:

Firefly Illuminations Ltd, 97 Netherstreet , Bromham, Chippenham, Wiltshire SN15 2DP

Pay Pal - We would prefer customers only use this option if time is short. As a small company we are charged a hefty 3% commission fee on any transaction !

How are the items delivered?    Delivery options, speed and area, must be selected on the drop down when ordering.   Standard charge is by a courier service of our choosing includes tracking. Northern Ireland is via Royal Mail Standard Parcel 3 day service £41 insurance included. Southern Ireland is by special arrangement only. Normal service is two day delivery, “Next day” and “Weekend” delivery will incur an extra charge.  Orders will be dispatched on receipt of payment.

 

Do items come with batteries fitted?    Yes.

 

What happens if items are faulty?    In the unlikely event of a faulty item, a full refund for the item will be given on its return to us..

 

How long do individual items last?    Lantern Lights LL10 will produce light for approximately 30 hours depending on battery type. Normal batteries are: Gold Peak “Greencell” Extra Heavy Duty Zinc Chloride GP 24G-2S2 AAA 1.5v 0% Mercury. Our normal battery is ideal for a single use event as it delivers peak voltage for approximately 6 hours. Alkaline batteries for longer displays or multiple events can be arranged at an extra charge.

 

How long does it take to deliver?    Standard delivery is 2-3 days, subject to availability.  Overnight is subject to an extra charge.

 

Feedback    We are constantly striving to improve our service to help you raise funds for charity, any constructive criticism or suggestions are welcome.

 

 

 

FireFly Ltd - The UK's Premier Supplier

LED Lantern Lights, Lantern Lights

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